Terms of Service

These Terms are an agreement between you and ArrivalList Inc., a Tennessee corporation ("ArrivalList," "we," "us," or "our"). They cover the ArrivalList app and arrivallistapp.com (together, the "Service"). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you don't agree, don't use the Service.

Please read section 15 carefully. It requires most disputes to be resolved by individual arbitration rather than in court, waives class actions and jury trials, and explains how to opt out within 30 days.

1. Who can use ArrivalList

• Age: you must be at least 13 years old. If you're under 18, your parent or guardian must review and agree to these Terms for you. By letting you use the Service, they're responsible for your use of it.
• Location: the Service is offered only in the United States.
• Eligibility: you can't use the Service if we've previously banned you, or if the law bars you from using it.
• Your account: you're responsible for your account and for keeping access to your email or Apple ID secure. Tell us at once if you think someone else has used it.

2. What ArrivalList does

ArrivalList reminds you when you arrive at a place, when you leave it, or at a time.

• Hard reminders are sent as Time Sensitive notifications on iPhone and repeat up to 5 times, every 30 seconds, until you open one.
• Soft reminders are a single notification.
• Groups let you request a reminder for someone else. It becomes their reminder only if they accept it.

Reminders are delivered by your phone itself. Location reminders use your phone's location in the background; that location stays on your phone and is never shared with anyone, including your groups.

3. Reminders can be late or missed: don't rely on ArrivalList for anything critical

Reminders depend on things we don't control: your phone's location services, signal and GPS accuracy, operating system behavior, battery and power-saving settings, Focus and silent modes, notification and location permissions, and Apple's and Google's platform limits.

• No guarantee of timing. We can't guarantee that a reminder fires, fires on time, or makes a sound. In particular, a Hard reminder may not sound when your phone is silenced or in a Focus.
• Not for critical tasks. Don't use ArrivalList as the only way to remember anything critical, safety-related, medical (such as taking medication), or time-sensitive.
• Not an emergency service. In an emergency, call 911.

4. Plans, subscriptions and billing

Plans

• Free: 5 reminders over the life of your account, plus 3 saved places. Deleting a reminder doesn't free one up, and reminders made while on a paid plan count too. On Free you can join groups only on a Premium member's seat.
• Pro: unlimited reminders, up to 19 saved places, repeating reminders, and creating and managing groups.
• Premium: everything in Pro, plus 2 seats that let Free users join your groups. You can buy extra seats in bundles. You give and take back seats yourself in the app.
• Prices: the current prices and billing periods are shown in the app before you buy.
• Accepted group requests: reminders you accept from a group don't count toward the Free limit.

Payment and renewal

• Subscriptions are sold through the Apple App Store or Google Play and charged to that account when you confirm the purchase.
• There's no free trial; paid plans are charged as soon as you subscribe.
• Subscriptions renew automatically for the same period and price unless you cancel at least 24 hours before the current period ends. Your account is charged for renewal within the 24 hours before the period ends.
• For yearly plans, we'll remind you about 30 days before renewal.

Cancelling

You can cancel at any time:

• in the app, under Account → Manage subscription; or
• in your App Store or Google Play account settings.

Cancelling stops the next renewal. You keep your plan until the end of the period you've paid for. Deleting your account or the app doesn't cancel a subscription.

Refunds

Refunds are handled by Apple or Google under their policies; we can't issue them directly.

When a plan ends

• Your items keep working. Everything you made keeps working; only new items past the Free limits are blocked.
• Groups you own: if a Premium plan ends or drops to Pro, the people on your seats leave your groups. If a seat bundle ends, you have 7 days to choose who stays. After that, the people most recently given a seat leave.

Price changes

We may change prices. Any change to an active subscription follows Apple's or Google's rules, which include giving you notice and, where required, asking for your consent.

Fair use

Don't get around plan limits by any means other than buying a plan. This includes multiple accounts, modified apps, or exploiting bugs.

5. Groups and your content

Your content

"Your content" means what you put into the Service: reminders, lists, place names, display names, group names, messages, and requests.

• You keep ownership of your content.
• You give us a license to store, copy, process, transmit, and display it only to run the Service: for example, to show your messages to your group and to review reported content (including with our AI review provider). The license is worldwide, non-exclusive, and royalty-free.
• When it ends: this license ends when your content is deleted, except for copies kept as described in our Privacy Policy, such as reported content.
• You're responsible for your content. You confirm you have the right to post it.

How Groups work

• A group has up to 20 people: an owner, optional admins, and members.
• A request is only a request. The person you send it to decides whether to accept it, and requests expire after 7 days.
• The person who sent an accepted request can change it, and the change applies at once and is labeled "Changed by" them.
• The owner and admins can remove members. Anyone can leave a group at any time.

6. Zero tolerance for objectionable content and abusive users

We don't tolerate objectionable content or abusive users. You agree not to post or send anything, in any message, request, name, or other content, that:

• harasses, bullies, threatens, intimidates, or demeans anyone;
• is hateful or discriminatory toward people based on race, ethnicity, national origin, religion, sex, gender identity, sexual orientation, disability, age, or another protected trait;
• is sexually explicit, or sexualizes minors in any way;
• encourages violence, self-harm, or illegal activity;
• is spam, a scam, or impersonates someone;
• shares someone's private information without their permission;
• infringes someone else's rights; or
• breaks the law.

You also agree not to:

• use ArrivalList to track, monitor, or locate another person, or to pressure anyone into accepting requests;
• create accounts to avoid a ban or a messaging pause;
• interfere with the Service, probe or test its security without our written permission, or access it by automated means;
• reverse engineer, decompile, or modify the app, except where the law allows; or
• use the Service for anyone under 13.

How we enforce this

• Reporting and blocking: you can report any message or request, block any person, and leave any group. Owners and admins can remove members.
• Word filter: messages and requests containing certain prohibited words can't be sent.
• Review: reported content is reviewed under our written rules. An AI model (Claude, from Anthropic) reviews it first, and a person reviews it when needed. Reports that someone may be in danger go straight to a person. We act on reports within 24 hours.
• What can happen: a warning, or removal of the content plus a pause on sending messages and requests for 24 hours, 3 days, 7 days, or 30 days. Repeat violations lead to longer pauses. For serious or repeated violations, a person may suspend or permanently ban the account.
• Appeals: you'll get a notice with the reason, in the app or by email. If you think we got it wrong, contact us within 30 days of the decision, and a person will review it.

We're not obligated to monitor content, and we're not responsible for content other users post. We may remove any content, or limit any account, that we believe violates these Terms or puts anyone at risk.

7. Our app and intellectual property

• Your license: we give you a personal, non-exclusive, non-transferable, revocable license to use the app for your own use, under these Terms and the rules of the store you downloaded it from.
• What we own: ArrivalList, its name, logo, icons, design, and software belong to us, and we keep all rights not expressly granted here.
• Feedback: if you send us ideas or feedback, we may use them without owing you anything.

8. Third-party services

The Service relies on services from others, including Apple, Google, RevenueCat, and Anthropic. Their terms may also apply, and we're not responsible for their services.

9. Ending your use

• You: you can stop using the Service, or delete your account in the app (Account → Delete account), at any time.
• Us: we may suspend or end your access if you break these Terms, if the law requires it, or if your use creates risk or harm for others or for the Service. We'll tell you why, unless the law or safety reasons prevent it.
• Under 13: if we learn an account belongs to someone under 13, we disable it and delete its information.

Sections 3, 5 (the license for retained copies), 7, and 10 to 17 continue after your use ends.

10. Disclaimers

The Service is provided "as is" and "as available." To the fullest extent the law allows, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and that the Service will be uninterrupted, timely, secure, or error-free, or that any reminder will be delivered. Some states don't allow some of these disclaimers, so some may not apply to you.

11. Limitation of liability

To the fullest extent the law allows:

• Excluded damages: ArrivalList and its officers, employees, and agents won't be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill. This includes anything caused by a reminder that was missed, late, or inaccurate, or by another user's content or conduct.
• Cap: our total liability for any claim about the Service is limited to the greater of what you paid us in the 12 months before the claim or $50.

This section doesn't limit liability that the law doesn't allow us to limit.

12. Indemnity

If someone brings a claim against us because of your content, your use of the Service, or your breaking these Terms, you'll cover our reasonable costs and losses from it, including reasonable attorneys' fees, to the extent the law allows.

13. Apple and Google

If you downloaded ArrivalList from the Apple App Store

• These Terms are between you and ArrivalList, not Apple. Apple isn't responsible for the app or its content.
• Your license to use the app is limited to Apple-branded devices you own or control, as the App Store's Usage Rules allow.
• Apple has no obligation to provide maintenance or support for the app.
• If the app fails to meet any warranty that applies, you can notify Apple, and Apple will refund the app's purchase price, if any. Apple has no other warranty obligation for the app.
• We, not Apple, are responsible for any claims about the app: product liability claims, claims that it fails to meet legal or regulatory requirements, consumer protection claims, and claims that it infringes someone's intellectual property.
• You confirm that you're not in a country under a U.S. government embargo, or one the U.S. government has designated as "terrorist supporting," and that you're not on any U.S. government list of prohibited or restricted parties.
• You must follow any third-party terms that apply when you use the app, such as your wireless carrier's.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and can enforce them against you.

If you downloaded ArrivalList from Google Play

Google Play's terms also apply to your download and purchases, and Google isn't responsible for the app.

14. Governing law

These Terms are governed by the laws of the State of Tennessee and applicable federal law, without regard to conflict-of-law rules. The Federal Arbitration Act governs section 15. Any claim that isn't arbitrated, and any claim to compel arbitration or confirm an award, will be brought in the state or federal courts located in Putnam County, Tennessee. You and we consent to those courts' jurisdiction.

15. Dispute resolution: individual arbitration and class action waiver

Talk to us first

Before bringing a claim, email support@arrivallistapp.com with your name, your account email, a description of the dispute, and what you want. We'll do the same with you. Neither side may start arbitration until 60 days after the notice is sent, and any deadline for bringing the claim is paused during that time.

Arbitration

• What it covers: if we can't resolve the dispute, you and ArrivalList agree that any dispute about these Terms or the Service will be resolved by binding individual arbitration, not in court. This includes disputes about whether this section applies.
• Who runs it: the American Arbitration Association (AAA), under its Consumer Arbitration Rules.
• Where and how: the arbitration can be held by video, by phone, in writing, or in your home county.
• Fees: we'll pay the filing, administration, and arbitrator fees beyond what you'd pay to file in court, unless the arbitrator finds your claim frivolous.

Exceptions

Either side may:

• bring an individual claim in small claims court, if it qualifies; or
• go to court for an order stopping someone from infringing or misusing intellectual property or interfering with the Service's security.

No class actions or jury trials

• Individual only: you and ArrivalList may bring claims only as individuals, not as a plaintiff or class member in any class, collective, consolidated, or representative action.
• No combining claims: the arbitrator can't combine more than one person's claims and can grant relief only to the individual making the claim.
• No jury: you and ArrivalList waive any right to a jury trial.

Opting out

You can opt out of this section within 30 days of first agreeing to these Terms. Email support@arrivallistapp.com with your name, your account email, and a clear statement that you're opting out of arbitration. Opting out doesn't affect the rest of these Terms.

If part of this section is invalid

• The class action waiver: if it's found unenforceable for a claim, that claim goes to court instead of arbitration.
• Anything else: any other part found invalid is removed, and the rest of this section stays in effect.

Changes to this section

If we change this section, the change doesn't apply to a dispute we already knew about. You can reject the change by emailing us within 30 days.

16. Changes to these Terms

• How we tell you: when we update these Terms, we'll change the "Last updated" date. For material changes, we'll tell you in the app or by email before they take effect.
• Your choice: if you keep using the Service after a change takes effect, you accept it. If you don't agree, stop using the Service and delete your account.

17. General

• Entire agreement: these Terms and our Privacy Policy are the whole agreement between you and us about the Service.
• Invalid parts: if a provision is found unenforceable, the rest remains in effect.
• Waiver: our not enforcing a provision isn't a waiver.
• Transfers: you can't transfer these Terms. We may transfer them in a merger, acquisition, or sale of assets.
• Events we can't control: we're not liable for delays or failures caused by events beyond our reasonable control.

Contact us

ArrivalList Inc.
5152 Poplar Grove Rd, Cookeville, TN
support@arrivallistapp.com · arrivallistapp.com/contact